What can I help you with today?
“I can’t put the butter on my bread.”
So you can’t apply butter to anything?
“No I can’t.”
What happens when you try?
… … Nothing at all?
“Nothing. It happened after the butter knife went missing.”
“I haven’t been able to find the knife for a week. Nobody here can find it. And because we can’t find the knife we can’t use our butter. I called my manager and he told me to call tech support. Can you send someone out to find it?”
What about another knife? What happens when you use a different one?
“We can’t find ANY knives. They’re all gone. We can’t operate like this, without butter. Can’t you just send someone out to find them right away?”
Well I could get a missing device tech out to find them for you. But undetstand that “Right away” means added cost for an emergency tech dispatch. That comes off your location’s budget. Are you certain that all the drawers near your butter have been checked, to see if maybe the knives were relocated?
… … … “I found them! Chris put them in another drawer that was closer to the butter, and didn’t tell me. You’re amazing! Thank you!”